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Repair · Emergency
Live technician answers the phone 24 hours a day, 7 days a week, including holidays. No-heat winter emergencies, no-cool summer emergencies, water heater failures, gas smell responses. Two-hour target arrival in Las Vegas.
What counts as emergency
1. NO HEAT IN WINTER: below-freezing outdoor temperature + house temperature dropping = life-safety emergency in Las Vegas. Response prioritized above all else. Target arrival: 2 hours in Las Vegas, 3 hours in Henderson through Mesquite.
2. GAS SMELL: even a faint smell of gas gets emergency response. If the smell is strong, we tell you to leave the house immediately and call the gas utility's emergency line first (local gas utility: 1-866-763-5427). We response after utility clears the immediate risk.
3. WATER HEATER FLOOD: tank rupture or major leak that's flooding a basement. Response within 2-3 hours to shut off water and stop damage. Insurance often requires timely response for coverage.
Non-emergency 'inconveniences' — AC out on a mild day, water heater no hot on Sunday morning, thermostat blank — get next-available scheduling. We tell you honestly on the phone which category your call falls into.
The emergency call
Real technician answers, day or night. Category of emergency triaged. Diagnostic fee and target arrival disclosed on the phone before response.
Truck stocked with common parts. Marked vehicle. Technician introduces themselves at the door, confirms the address, brings drop cloths.
Systematic diagnostic per equipment type. Written quote before any repair proceeds. Emergency premium (if after-hours) shown clearly.
Repair completed if parts are on the truck. If parts must be ordered, temporary heating arrangements (space heater loan, hotel voucher for extreme cold) coordinated.
Winter emergency reality
Below -15°C outdoor, an unheated house drops from 20°C to 5°C in 4-6 hours depending on insulation and infiltration. Below 5°C, plumbing pipes freeze and burst, causing $5,000-$50,000 in water damage. For elderly or medically vulnerable occupants, indoor cold below 15°C is a hospitalization risk.
This is why we prioritize Las Vegas winter no-heat calls above every other type of service. Live response means the phone gets answered within seconds. Emergency response means a truck rolls within the target window disclosed on the phone.
For extreme cold emergencies (below -25°C outdoor + prolonged repair time), we coordinate space heater loans (for one or two rooms) and can arrange hotel accommodations if the house genuinely can't hold temperature during the repair window. Related in Las Vegas: AC installation, AC repair, and 24/7 emergency service.
Emergency across all HVAC
No-heat winter emergencies — highest priority.
Learn moreNo-cool summer emergencies during heat waves.
Learn moreHydronic system failures during winter.
Learn moreTank rupture emergency shutoff and disposal.
Learn moreWinter emergencies for homes without backup gas heat.
Learn moreEmergency response after utility company clears immediate risk.
Learn moreEmergency FAQs
Furnace quit at 8pm Christmas Eve. Live response, tech arrived by 10, fixed by 11:30. Charged the after-hours rate fairly, no gouging. Saved our holiday.
Tank ruptured Sunday morning, water everywhere. Called them, tech was there in 90 minutes, shut off water, quoted replacement, had a new tank installed same day. Insurance coverage was smoother because response was timely.
Cold snap night, furnace went out at 3am. They responseed a truck within an hour, replaced a bad gas valve, and left an electric heater with us for the next day when parts to complete the fix arrived. Above and beyond service.
Faint gas smell in the basement. Called local gas utility first (they cleared immediate risk), then called them. They found a loose fitting on the water heater line, tightened and pressure-tested. Peace of mind restored same evening.
From the blog
Ready when you are
Same-day service windows most weekdays. Written quote after the on-site assessment.
licensed and insured · Insured · Bonded · Free written estimates