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Real answers

Las Vegas HVAC questions answered — cost, rebates, warranty, emergency

Straight technical answers from a licensed and insured Las Vegas HVAC contractor. Categorised by topic so you can find what you need — no sales talk, real numbers where we can share them.

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Estimates & booking

Getting a Las Vegas HVAC quote

Free written quotes, no sales pressure, real timelines.

Call (613) 324-9141 or send your details through our contact page. We book a free on-site visit, measure the space, do a Manual J load calculation for install work, and send you a written itemised quote within 48 hours.
Yes. The site visit, Manual J load calc, rebate paperwork review and written quote are all free. You only commit once you approve the written estimate. Emergency repair diagnostics (weekends, after-hours) carry a $89 response fee that is credited to any accepted repair.
We cover the full GTA — Las Vegas, Henderson, North Las Vegas, Boulder City, Pahrump, Mesquite, Markham, Richmond Hill, Brampton, Oakville, Burlington and Ajax. See our service areas page for exact boundaries.
Yes. About 70% of our work is residential (furnaces, heat pumps, AC, water heaters). The remaining 30% is commercial HVAC — rooftop units, restaurant makeup air, office and property-management portfolios.
For install work, 2-4 weeks ahead is ideal — the calendar fills up especially before winter (October-November) and heatwaves (June-July). Emergency repairs are same-day whenever possible; maintenance tune-ups can usually be slotted within 1-2 weeks.
Every quote is written and itemised — equipment model, install labour, permit fees, rebate paperwork, warranty terms and a firm price. Quotes hold for 30 days. Take yours home; never sign in the first meeting.
We won't undercut on price — we win jobs because our install is done right (Manual J sized, licensed gas fitter permits pulled, rebates filed) not because we're cheapest. If a competitor is dramatically lower, ask what's not included. Usually it's the permit, the load calc, or the disposal.

Install

Furnace, heat pump & AC installation

Sizing, timing, permits and what "turnkey" actually includes.

A straight furnace replacement is 1 day (8-10 hours). Full HVAC system change-out (furnace + AC or furnace + heat pump) is 1-2 days. New construction or major duct rework can run 3-5 days. Install work at your home is scheduled around your calendar, not ours.
Yes — Las Vegas requires a mechanical permit for any gas appliance install or replacement. local safety authority (Technical Standards and Safety Authority) inspection is part of the permit. We handle the permit application and inspection scheduling — it's included in every install quote, never a surprise line item.
Modern cold-climate heat pumps (Mitsubishi Hyper-Heat, Daikin Aurora, Carrier Infinity CC, Rheem CC) maintain rated heating capacity to -25°C. Las Vegas's coldest days sit around -18°C to -22°C, so they operate in their rated range essentially the entire winter. See our furnace vs heat pump vs hybrid guide.
Sizing is done with a Manual J load calculation — a room-by-room heat-loss analysis factoring insulation, window area, air leakage and orientation. Never accept "same as your old one" as a sizing method. Oversized equipment short-cycles and dies early; undersized equipment runs constantly and fails to keep up in extreme weather.
AFUE is the seasonal efficiency rating — a 95% AFUE furnace turns 95% of the gas it burns into usable heat. The step from 92% (standard) to 95%+ saves about $60-90/year on a Las Vegas gas bill. The step from 95% to 96-97% saves another $10-20/year — often not worth the equipment premium unless rebates apply.
Almost always yes. Combined install saves 15-20% on labour (the crew is already there, ductwork is already open). Single-visit permit and inspection. Warranty starts on the same day so both units come due for replacement in the same window 15 years later.
Gas furnaces: 15-20 years with annual maintenance. Central AC: 12-15 years (compressor is the limit). Heat pumps: 12-15 years. Boilers: 20-30 years for cast-iron; 15-20 for high-efficiency condensing. Tankless water heaters: 15-20 years. Regular maintenance keeps every unit in the upper end of that range.

Repair & emergency

When your HVAC breaks down

Response times, diagnostic fees and the honest repair-vs-replace math.

Same day for calls received before noon Monday-Saturday. Winter no-heat calls (any temperature under 5°C outside) get priority routing — typical arrival is 3-5 hours. Overnight and Sunday calls are answered by our on-call technician; response is 4-8 hours depending on load.
$89 during standard business hours (Mon-Fri 8-5). $129 evenings + Saturdays. $189 overnight + Sundays + statutory holidays. The diagnostic fee is credited toward any repair you accept — so if we quote and you say yes, the fee comes off the total.
Our rule: if the repair cost is more than 30% of a like-for-like replacement AND the unit is 10+ years old, replace. Under either threshold, repair. We put those numbers in writing at the diagnostic visit so you can see the math, not just take our word.
Yes — Lennox, Carrier, Trane, Rheem, Goodman, Amana, York, Bryant, Napoleon, Keeprite, Mitsubishi, Daikin, LG, Fujitsu and every major boiler brand. We stock common parts on every service truck for same-visit repairs when possible.
One year on parts and labour for any repair we perform. Manufacturer parts warranties (5-10 years typical) transfer to you — we register them at the install so you don't have to.
Yes for most brands. Manufacturer warranty parts are covered by the OEM; we handle warranty paperwork and only bill you for the labour portion (and only if the labour isn't covered by an extended warranty). Bring the original install paperwork if you have it — makes claim processing 2-3 days faster.
No heat in winter (any indoor temp under 15°C). No AC in a heat warning (32°C+ forecast). Gas smell (in which case call 911 and local gas utility first, then us). Water pouring from a boiler or leaking around a furnace. Anything else can usually wait until next-business-day service at standard rates.

Rebates & financing

Federal, provincial and utility rebates

What stacks, what expires, and how paperwork gets filed.

federal energy rebate (up to $5,000 for heat pumps, expires end of 2027). regional utility rebates (up to $6,500 stacking with federal energy rebate). Provincial provincial energy program (up to $600 on air-source heat pumps). Municipal water heater rebates through Las Vegas Hydro. Full breakdown at the on-site visit — we pull current amounts from the rebate portals live.
Yes. Rebate application, pre-install EnerGuide audit coordination, post-install inspection scheduling and final rebate cheque submission are all included in every heat-pump install we quote. We only bill after your rebate is deposited — no upfront out-of-pocket if you don't want it.
Yes on most heat-pump installs — federal energy rebate ($5,000) + regional utility rebate ($6,500) + provincial energy program ($600) is a typical stack, totalling $12,100. Water heater and furnace rebates stack differently; we work out your exact eligibility during the on-site quote.
Yes — 0% interest for 12 months on any install over $6,000, or extended terms (24-84 months) at competitive rates through FinanceIt or SNAP Financial. Application is a 5-minute soft credit check that doesn't ding your score. Decision same day.
Both options. You can pay full price and get the rebate cheque yourself (6-12 weeks after install), or we can advance the rebate against your invoice so you pay the net amount up front. Advanced rebates require a rebate assignment form we handle.
Rebates lock in on the date your application is submitted, not the install date. We submit the application within 48 hours of your signed quote, so as long as the program is active when you sign, you're covered even if the program closes before install day.

Maintenance & warranty

Keeping your Las Vegas HVAC running 15+ years

Tune-up schedules, warranty compliance and what actually needs doing yearly.

Furnace: annual tune-up in fall (September-November) before heating season. AC or heat pump: annual tune-up in spring (March-May) before cooling season. Combined furnace+AC tune-up is bookable as one visit if you prefer. See maintenance plans for pricing.
Combustion analysis (CO ppm reading, safe or unsafe). Heat exchanger inspection with camera. Burner cleaning. Igniter and flame-sensor check. Blower motor amp draw. Belt tension (if applicable). Thermostat calibration. Air filter change. Full checklist emailed to you after the visit — takes 45-60 minutes on-site.
Yes for most manufacturer warranties (Lennox, Carrier, Trane, Rheem, Goodman all require documented annual maintenance). Skip one year and the extended labour warranty voids. Our maintenance plan visits automatically satisfy the documentation requirement.
Yes — Standard Plan is $249/year for furnace + AC (or heat pump). Includes both annual tune-ups, priority service scheduling, 15% off any repairs, no diagnostic fee on service calls, and a written PDF report after each visit. Premium Plan ($399/year) adds IAQ filter changes, humidifier service and mid-winter check-in.
Four things: (1) annual maintenance without fail, (2) change your air filter every 60-90 days for standard filters or per manufacturer spec for high-MERV, (3) keep the outdoor unit clear of leaves, snow and vegetation, (4) address weird noises or short-cycling within 2 weeks — small issues become expensive ones when ignored.
Manufacturer parts: 10 years standard on furnaces + heat pumps + AC (Lennox, Carrier, Rheem, Trane, Napoleon). Manufacturer labour: 1-2 years standard, 5-10 years extended with registration (we register at install). Our install labour warranty: 2 years on top of the manufacturer's. Everything in writing before you sign.
Every combustion-appliance install we do includes a CO alarm for the utility room — required by provincial code. Combustion analysis is part of every annual tune-up. If your existing setup doesn't have a CO alarm within 5m of the furnace, ask us to add one — it's about $60 installed.

Question we didn't cover?

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