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Emergency service
When to call emergency
1. NO HEAT IN WINTER — Las Vegas winter no-heat is life-safety. Pipes freeze and burst below 4°C indoor temperature. Elderly and infant occupants are at risk. Emergency response. 90-minute target business hours, 2-3 hour target overnight/weekend.
2. NO COOL IN HEATWAVE — for households with medical vulnerability or infant/elderly occupants, AC failure during 30°C+ heatwave is emergency. Same response protocol.
3. GAS SMELL — leave building immediately, call 911, then gas utility. Do NOT flip light switches, do NOT use phone inside, do NOT ignite anything. Call us once building is confirmed safe by utility.
4. CO ALARM SOUNDING — carbon monoxide alarm is emergency. Get everyone out, call 911. CO poisoning can be fatal. We diagnose the source (typically cracked heat exchanger) after emergency responders clear the scene. Related in Las Vegas: AC installation, AC repair, and 24/7 emergency service.
Emergency call flow
24/7 responseer answers. Situation triaged (life-safety vs comfort). Priority assigned. Technician + parts truck responseed. ETA communicated within 15 minutes.
Business hours: 90-min target for life-safety. Overnight/weekend: 2-3 hour target. GPS tracking on tech en route. Text update when tech is 15 minutes out.
On-site diagnostic. If part is on truck: repair completed same call. If part needs order: temporary solution (space heater loaner if needed) plus repair booked next-day.
Repair verified. Written invoice. Follow-up call 24-48 hours later to confirm system running. Any additional issues addressed under same emergency call.
Pricing transparency
AFTER-HOURS FEE: $149 covers response after 6pm weekdays, weekends, and holidays. Waived for maintenance plan customers.
DIAGNOSTIC FEE: $149 (business hours) or included in after-hours fee. Waived if repair is authorized same visit.
REPAIR PRICING: same as business-hours pricing — no emergency premium on parts or labour. Part cost transparent, labour at hourly rate quoted before work begins.
MAINTENANCE PLAN DISCOUNT: 15% off all emergency repair labour + parts for plan customers. After-hours fee waived. Priority response (jumps queue).
For property management contracts: emergency response is bundled into contract price. No per-call charge unless outside SLA scope. Related in Las Vegas: AC installation.
Emergency services
No-heat winter — highest priority.
Learn moreNo-cool during heatwaves.
Learn moreNo-heat + water damage from failures.
Learn moreAfter utility clears — leak repair, meter reconnect.
Learn moreNo hot water + leak repair.
Learn moreBusiness-critical HVAC failures.
Learn moreEmergency service FAQs
Furnace died Sunday afternoon at -18°C. Called them, tech in the driveway 90 minutes later. Diagnosed a bad igniter, replaced from truck stock, up and running before dinner. Weekend service, no drama.
AC died during a heatwave, elderly parent in the house. Called at 11pm. Tech arrived at 1:30am. Capacitor replacement, running by 2:30am. Life-saver.
Restaurant hood failure during Friday service. Emergency response had us up in 2 hours, minimal interruption to dinner service. Portfolio contract customer — fast response is why the contract is worth it.
CO alarm went off Sunday morning. Emergency responders came first, then they diagnosed a cracked heat exchanger. Furnace replaced within a week. Handled the emergency professionally.
From the blog
Ready when you are
Same-day service windows most weekdays. Written quote after the on-site assessment.
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